Refund policy

Return and Refund Policy

Returns

You may request a return within 90 days of delivery. To be eligible, the item must be unused, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.

Before sending anything back, contact RF-AV at info@rf-av.com or 800-239-0312 for return instructions. Do not return products to the manufacturer.

Non-returnable items

Cut-to-length cable, custom-manufactured products, build-to-order products, and any item identified as custom or non-returnable cannot be returned. Items marked as liquidation sale are non-refundable. Gift cards and downloadable software products are also non-returnable.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us promptly so we can evaluate the issue and make it right. We replace items when they are defective or damaged.

Refunds

After an authorized return is received and inspected, RF-AV will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit.

Items returned in a condition different from how they were received, missing parts, damaged for reasons not caused by RF-AV, or received after the 90-day period may be denied or may qualify only for a partial refund.

Return shipping

Customers are responsible for return-shipping costs unless the return is due to an RF-AV error or a defective or damaged product. Original shipping charges are non-refundable. When applicable, return-shipping costs may be deducted from the refund.

Send authorized returns to:

RF-AV
2190 Trail Rd.
Sidney, NE 69162

For items valued over $75, use a trackable shipping service and consider shipping insurance. RF-AV cannot guarantee receipt of an untracked return.